Terms and Conditions

Liability

We make no warranty, expressed or implied, as to the safety of any of our products. All of our products are sold as novelties only. Furthermore, we accept no responsibility for injuries sustained while using our products. The purchaser assumes all risk and liability of use for all our products.

Return or exchange

To ensure the safety and health of our customers we do not accept returns or exchanges on items that can constitute a health risk. Once an item leaves our warehouse, we consider it to be used and non-resalable.

All products are warranted by us for 30 days from the invoice date. If any product is found DEFECTIVE within that 30 day period, please contact us for an exchange. We will exchange ANY defective item for that same item only.

The customer is required to prove the defectiveness of the item by photographic evidence before applying for exchange. For defective items, we will cover the shipping cost of the replacement item to the customer only. To arrange return contact us at hotsteeltoys@gmail.com

All products returned MUST: be 100 percent complete and in like new condition, contain ALL original boxes and packing materials, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer. We strongly recommend you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

Payment

We accept PayPal and Credit Card (processed via PayPal) as the default payment option. IBAN transfer and Western Union payment also possible, but contact us at hotsteeltoys@gmail.com before purchasing anything this way.

Cancellation Policy

Cancellation is only possible before the item is shipped, and within 24 hours after placing your order. Once an order has been shipped out or more than 24 hours have passed since placing your order cancelling is not possible. Please order carefully.

Privacy Statement

We respect your privacy and guarantee the information you give us will never be sold, rented or given away. Our site's order form asks you to give us contact information, including your billing address, shipping address, credit card information, and email address. We use the information provided to facilitate any subsequent orders. We do not make our list of registered customers available to other comp anies.

Items & Quality

All items are inspected and mechanically tested to ensure it works properly. Your satisfactions is important fo us. Sme of the items may slightly differ from the photos you see in the webpage as the supplier might change or the concept is further developed. In any case it is guaranteed that you item does what the description promises.

All of our steel items are made from medical grade (316) stainless steel. Keep in mind that although stainless steel does not readily corrode, rust or stain with water as ordinary steel does it is not fully stain-proof in low-oxygen, high-salinity, or poor air-circulation environments. As an example normal usage must not effect your item, but putting it under water for a week might result small stains of rust at the edges and joins. This does not mean that you have been deceived with the quality, so therefore no complain is accepted.


HotSteelToys