Frequently Asked Questions

Is this webshop safe to use?

All of our payment process is done by PayPal, the most reliable and widely accepted payment method of the internet. All or transactions are covered by PayPal’s buyer protection program, which guarantees your money to be refunded in the case we fail to deliver your order,  which actually never happened in our history.

Where do you ship from?

Our headquarters and warehouse is in Hungary, Europe.

How long does it take to recieve my ordered items?

It depends on the service you choose. It usually takes 7-15 business days for the economy shipping option (Registered Mail). 3-8 business days only anywhere around the world if you choose EMS service.

Is my order trackable?

You can track the processing of your order after signing into your account. All orders are shipped via trackable mail service. The tracking number as it is sent automatically to you via email.

What if the package is lost?

If you do not get your order within 30 days after shipment, your money is going to be refunded without any further question. If your order  is returned (e.g. registered address is wrong), then you can apply for a refund of the item price, but not the shipping charges.